How we can help you

Submitted by tim on Mon, 2007-01-15 11:49.
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Basically, you need to ask yourself one question before we can help you. Ask yourself, "do I know what I want?"

If you don't know what you want, we can sit down with you (if you live in the Edmonton Region, Alberta, Canada), we can phone you or we can exchange emails and we can help you figure out how an online community can help you build your organization. During this consultation (free of course), we'll also explain our processes so you'll know what you can expect from us, when and what it will cost you. Yup, you guessed it--we're not free. Once you're on the path to figuring out what you want, if it's not something we do well, we won't offer to do it. Perhaps we can refer you to someone else, perhaps it's time to part ways.

If you do know what you want, here's a quick explaination of how our process works:

  1. We meet/talk/email and figure out what the scope of the project will be.
  2. We give you a quotation for our work
  3. If you agree, we sign a deal and we start working on the project. If you don't agree, back to the drawing board.
  4. Once the deal is signed, we lay out the project plan, including dates, deliverables and all the goodies you need to watch the project. You don't need to hire a project manager. We manage our own projects--we find this keeps the costs down and keeps the momentum going. Nothing kills a project like too many meetings.
  5. We work, hand in deliverables, accept feedback, adjust and correct, fill in the gaps and basically finish the project.
  6. We next get your community up and running, showing you how you can manage it yourself. Don't worry, you'll easily be able to manage it yourself once we're done. My 85 year old great aunt can run one of these.
  7. If it's part of the agreement, we can check in on your community periodically to see how your doing. We can fix any bugs that crept up, we can suggest ways to grow your community or ways you can keep it going.

That's a general overview. We think we're pretty easy to work with (at least that's what our clients keep telling us). Our process is not a heavy-weight project management process but it works and it works well. Are you ready to try it?